Frequently Asked Questions
Most Asked Questions
Zagora Desert Tours tried to put in this page the frequently asked questions related to Morocco desert tours and travel packages. If you didn't find your question on this FAQ, please feel free to ask Top Desert Tours specialists by signing up and create a request using our internal requests system. Emails are not reliable and sometimes it can't be delivered.
Why Do I Need To Sign Up ?
The most efficient way to communicate with Zagora Desert Tours team is by asigning up and using our internal requests system. This will allo you to be sure your request was recieved by our team and also will allow us to be sure you will get our reply. Your session also is the perfect way to track your booking status and your invoice. If there is any flash update concerning any booking, you will recieve it directly in your session.
How Can I Book A Tour or Create A request ?
After choosing on our web pages, any of the offers that include tours or accommodation in our camps, there is a contact form in order to inquire more about tour details and request reservations. Then we will respond to you immediately to complete the reservation confirmation procedures, accompanied by a link to an invoice on our PayPal account in order to settle and pay an advance payment on the tour, and you will then receive via your email a reservation confirmation PayPal invoice Registered from our agency, which is a fixed document that carries information and details about the reservation confirmation.
Why I didn't receive a reply?
Zagora Desert Tours team answer all recieved emails. If you think we didn't email you back, please check your spam or junk folder. Many of anti spam systems might consider our email as spam. So please go to your spam folder and mark Top Desert emails as safe to not have that problem again. If this problem persiste, please use our internal requests system.
What is a private tour ?
A private tour is run exclusively for you, your own families or friends with no other strangers. You may choose an ideal pre-made private tour on our website. Alternatively, Top Desert can customize an itinerary in line with your specific wishes. In particular, you will benefit from the following advantages.
- Start the tour on any date at your convenience
- Choose the tour length as long as your schedule and budget allow
- Plan the tour with hotels and sightseeing spots that you are specifically interested in
- Choose luxury desert camp or standard tented camp
- Choose from 5, 4, 3 stars hotels and accommodations
- You may order the dishes you want with our specially arranged A La Carte Meals
- Experienced guides and skillful drivers in each city
- Luxury & comfortable private car or minibus operates for your party only
- Travel at your own pace that flexibly fits your travel style
- Ideal for people who need special assistance, such as the elderly, people with disabilities or families with small children
How do I secure my booking ?
To allow Top Desert team to start prapring your tour, we requires a deposit of 50% from the total amount. Once we have received this deposit, we will begin the reservations and the preparation of your tour details. The remaining balance can be paid (in cash and in MAD) to your driver upon pick up from your Hotel/Riad/airport.
How do you accept payment ?
Zagora Desert Tours accepts payment either by online transfer using PayPal or bank transfer (very slow) or by direct transfer via Western Union. We will provide you all payment informations once you decided to secure your booking. If you choose the bank transfer payment method, please note that you will be asked to send us by email a copy of the transfer receipt.
What type of vehicles do you use ?
Most of time we use land cruiser (4x4) Toyota prado. This vehicle comfortably holds 6 people including lugagge and is eqipped with seat belts and air-conditioning. For those wishing for a slight upgrade, we offer more luxurious cars. In the event that there is a group consisting of more than 6 people, there are comfortable and air-conditioned Minivans and Minibuses.
Do you offer airport transfers ?
For those wishing to save a little money, we do offer airport transfer to / from the hotel. A driver will meet you
Help Me Plan My Trip
- Can't find what you're looking for?
- You have no idea about what you want to do?
- You have your own trip idea? Places to discover and things to do?
- You have special requests (special diet, medical attention requirements, ...)?